Frequently Asked Questions
Everything you need to know about your KIWI design accessories.
What VR headsets are KIWI design products compatible with?
Our accessories are primarily designed for Meta Quest 2, Meta Quest 3, and Quest Pro. Please check the 'Compatibility' section on each product page for specific model details.
How long does shipping take and is international delivery available?
We offer worldwide shipping. Orders typically process within 1-2 business days, with standard shipping taking 5-10 business days depending on your location.
What is your return policy for electronic accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of delivery for a full refund.
Do your products come with a warranty?
Yes, all KIWI design products include a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package in real-time.